Order Cancellation Policy

Last Updated: 17 December 2025

Order Cancellation Policy

At Jewelryseven.com, we understand that mistakes can happen or you may change your mind after placing an order. That’s why we offer a clear, fast, and hassle-free cancellation policy.

When Can I Cancel My Order?

¡Before shipment: You may cancel or modify your order if it has not yet been shipped.

After shipment: Cancellation is no longer possible, but you may request a return or exchange once you receive the product.

Cancellation Window

You have up to 60 minutes after purchase to cancel directly from the confirmation email.

Look for the link “Changed your mind?” and follow the instructions.

What If More Than 60 Minutes Have Passed?

Contact us as soon as possible at info@jewelryseven.com and include your order number. We will do our best to assist you before the order is shipped.

Cancellation Confirmation

Once your cancellation is successfully processed, you will receive a confirmation email.

Didn’t receive it? Write to us with your order number and we will resolve it immediately.

Having Trouble Cancelling?

If the link does not work or you encounter any issue, contact us directly at info@jewelryseven.com.

We can process the cancellation manually.

Our Commitment

At Jewelry Seven, your satisfaction comes first. We support you before and after your purchase to ensure a smooth, clear, and secure experience.

Contact Information

If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:

Website: www.jewelryseven.com

Email: info@jewelryseven.com

Phone: +44 151 922 3476

Address: 20 Wenlock Road,Dawlish, N17GU, United Kingdom.

Facebook: @jewelryseven

Instagram: @jewelrysevenshop

Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)

Response time: between 6 and 24 hours